Reliable Team:

23. Management aka Continuous Improvement

A team who is led by someone dedicated to low friction and team serenity can sustain their drive to serve over a long period of time. #WebReliability

As above, a team who has an innate drive to serve can be trusted and relied upon over time. A team who is led by someone dedicated to low friction and team serenity can sustain their drive to serve over a long period of time. But both of these break down without management, without accountability, without continuous improvement.

A well run team, one that performs reliably over time, is supported and protected from itself through systems of accountability. I think of accountability as a dedication to continuous improvement. Good accountability means allowing the members of the team to learn about themselves and improve over time. This works best when the activity is continuous. A habit of continuous improvement is a salve for the always troublesome human ego. Humility is the antidote to selfishness and attachment to self. Continually, regularly reviewing and questioning the self desensitizes the self from the pain of criticism. Which is better, to be constructively criticized by yourself and your peers once a year or once a day?

Ongoing continuous improvement can be likened to the working of a muscle. A healthy muscle is one that is strong but more importantly, flexible. Developing the flexibility to regularly receive the stress of criticism makes it easier to take that criticism and respond effectively to it. Ongoing and continuous accountability is the form of management that supports healthy flow within a team.

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1. Even The President of the United States Cares About Reliable Websites


2. Who benefits from Web Reliability?

3. What’s in the way of customer success, and how does the Web Reliability Framework help?

4. What is a revenue generating website?

5. What does reliability mean?

6. Why reliable revenue matters

7. What about growth?

8. Flow as a first principle

9. What is it that's flowing?

10. What is the Web Reliability Framework?

11. How do I use it?

12. Who the hell are you?

13. A note on structure

14. Acknowledgements

Reliable Team

15. Team Motivation

19. Leadership reduces resistance

23. Management aka Continuous Improvement

Reliable Plan

27. Desire, Purpose and Guidance

31. Strategically Reducing Customer Friction

35. Managing and Validating Strategy Prior to Execution

Reliable Action

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Santa Cruz, Ca. 95061

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