You're responsible for a revenue generating website.

There is so much to keep in mind, so much can go wrong. Wouldn't it be nice if there was a framework to guide you?

Introducing the Web Reliability Framework

Optimize the flow of customers through your website and you will create a source of reliable revenue.

The Web Reliability Framework is a 3 by 3 matrix of interlocking concepts.

Motivation, Resistance and Management interlace with Team, Plan and Action to yield the 9 components of a well-run revenue generating website.

Team Motivation

A team supports a website. A motivated team translates to a website that enables good customer flow.

Strategic Motivation

Good web strategy takes a customer's motivation and guides it - focussing and amplifying it.

Motivation Executed

The customer is in the system now. Their motivation and purpose must be continuously guided.

Team Resistance

Good leadership supports a low friction team. Conflicts resolve quickly. Work gets done steadily. Results become regular.

Strategic Impediments

Good web strategy seeks to know the customer so that planning and design can reduce friction for optimal flow.

Friction Reduced

Web infrastructure must be stable, secure, fast, and recoverable or else friction accumulates.

Team Management

Ongoing monitoring and management of team excellence assures that optimal customer flow is maintained.

Strategic Validation

Strategic choices must be monitored and validated for their ability to generate and maintain smooth customer flow.

System Monitoring

System health must be monitored continuously so that web flow remains steady and uninterrupted.

Thank You

Thank you for keeping the conversation going.

Solspace, Inc.
PO Box 7282
Santa Cruz, Ca. 95061

© 2019 Solspace, Inc.